Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 05:34:27 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Please,
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<div>I  was never contacted by anyone!!!
<div>Im waiting for long time, my contact information you have it...mobile number and  address, if is there a mistake is not from my side!!! </div>
<div>...i made my purchase, give my address, my mobile phone and until now no one call to deliver nothing...only information  that i have is doing tracking i can read “costumer no respond”...!!!!</div>
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<div>I want to cancel do to not receive my package, no quality service...i want be refunded.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA5NjkwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jDTRJicmiO8I28Uv6V4MsIVmjicdz3dfrvT4b7hlPw0"><br>
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<div>Many thanks,</div>
Helder J. L. Soares
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<i>Mechanic Foreman Offshore</i> </div>
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<b><i><u>SAIPEM</u>  </i></b>- <i><u>DeHe 5000 Vessel </u></i>
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<blockquote>Em 07/03/2021, à(s) 09:21, Splash &lt;[email-masked]&gt; escreveu:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2192609</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2192609<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Juhi Goel : </div>
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<div dir="ltr">Hi Helder,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">We are truly sorry to tell  that a delivery attempt for order number #9639123074 was made at your address by the courier team. </div>
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<div dir="ltr">Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +971564222736 the call could not be reached due to unknown reasons.</div>
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<div>Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.</div>
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<div>We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192609