Subject: New Reply Received - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 12:51:24 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  escalation  Ticket comment <div>Hi, </div>
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<div>I have spoken with one your agent Abdullah and when I tried to place it online and use BS15 code it’s not working on website because I believe this only works on App. </div>
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<div>Kindly refer the screenshot and I want to place an order for these items.<img class="ymail-preserve-class inline-image-guid-70A74520-6577-4F2F-BD28-063296D6FE4F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.j1C1WTlhnqyGSWO_nPsGz7m-hsr94DcFE8Cizs29XSQ" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><img class="ymail-preserve-class inline-image-guid-4A3DE1E4-947B-46F8-A82C-8659155DD561 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SXHfettXDSsCU_zdupEKgZaj3cudPopBmDB-KHpR8S0" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-74E4A4C3-6A6D-4B61-8895-F12ED6561401 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V_Ne4KsPL--5bNyAeLI5umpyo237FftUewbvCBm1-9E" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, March 3, 2021, 10:07 AM, demecris bragat &lt;[email-masked]&gt; wrote:</div>
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Hi, <div><br></div>
<div>Again please if you can check, it’s the same problem and no one get back to me regarding this! </div>
<div>I have clearly mentioned that I need the item by end of Feb , how long will it take for you to fix the issue? is this how it works? Please refer screenshot below for your reference, I am supposed to pay 207.40 AED since you are offering 15% extra which ofcourse you need to give! but instead of deducting you are adding it. </div>
<div>I want an update today else I will escalate this to your higher management, it’s a very simple issue and yet you are took time to fix it.</div>
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<div>Thank you!</div>
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<div>Regards,</div>
<div>Deme<br><img class="yiv6301642882ymail-preserve-class yiv6301642882inline-image-guid-C6394DA2-24AD-4AC5-B3A3-4765656D0583 yiv6301642882rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OI9K4xz-PsTdayI5K31ZXBYmxQlNeYzQHQ7hXfLwrrw" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv6301642882yahoo-rte-cursor-span"></span><img class="yiv6301642882ymail-preserve-class yiv6301642882inline-image-guid-C1178242-D77F-4E1E-B4A3-2436CBB1E8AA yiv6301642882rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sMSgxK4k7htXRo9SCPl5nqAEi9xydwRTPT7BOb_F1Co" alt="Inline image" style="width:100%"><div><br></div>
<img class="yiv6301642882ymail-preserve-class yiv6301642882inline-image-guid-E83BFD60-A640-4EA2-AEAF-B6F21BA30675 yiv6301642882rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JHxUoOwctztZiQBjPh4Y6ExDmFa-qQNuC9V09ZqVdJc" alt="Inline image" style="width:100%"><div><br></div>
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<div class="yiv6301642882yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Thursday, February 25, 2021, 11:21 AM, demecris bragat &lt;[email-masked]&gt; wrote:</div>
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<div>The total amount is 112 and I have a discount voucher but the amount remains the same. </div>
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<div>Kindly please get back to me ASAP!</div>
<img class="yiv6301642882ymail-preserve-class yiv6301642882inline-image-guid-C5FD5F9B-1E3E-466E-A800-1ACE4E2B8DC6 yiv6301642882rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTA0NjI5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hOJq97NQnVdRzP-OSTB_2VbNA5Rbp5B5K7h-XdrGHPw" alt="Inline image" style="width:100%"><div><br></div>
<span id="yiv6301642882yahoo-rte-cursor-span"></span><br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv6301642882yqt5681273237" id="yiv6301642882yqt81858">
<div class="yiv6301642882yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Monday, February 22, 2021, 4:04 PM, demecris bragat &lt;[email-masked]&gt; wrote:</div>
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Hi There, <div><br></div>
<div>Thank you for your response, yes please! There are some items that has limited quantity and I will give those items as a gift. If you can update as soon as possible I would really appreciate it. </div>
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<div>Regards, </div>
<div>Deme</div>
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<div class="yiv6301642882yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Monday, February 22, 2021, 3:59 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr"><div dir="ltr">Hi Dear,<br><br>
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<div dir="ltr"><div dir="ltr">Thank you for getting in touch with us.<br> <br>We sincerely apologize for the inconvenience caused to you.<br><br>We have forwarded your price changing issue to our technical team. Once we will get any update we will get back to you.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2139431