Subject: RE: Refund approval: Order No: 9618050099
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 6 Mar 2021 11:57:32 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please proceed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, March 4, 2021 8:24 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>
Subject: Re: Refund approval: Order No: 9618050099

External email sender, please take precaution.
Hi Jessie,

Please assist to close the below case. Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 9:30:07 PM
Subject: Re: Refund approval: Order No: 9618050099

Hi Team,

Kindly assist to get the below refund approval as the agent has already escalated it to courier team for proof of delivery however we have not received.

Order No: 9618050099
Order Date : Nov 27, 2020
Tracking ID: FP112820002724
Delivery date: 11/30/2020

Total Price: AED 160.3
Concept: Centrepoint

The customer is asking us to either provide the proof of delivery or arrange the refund for the same and he is getting disappointed now.

Thank you for your help.

Regards,
Manish

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 February, 2021 16:49:24
Subject: Refund approval.

Hi Team,

Subject: Refund approval.

Order No: 9618050099
Order Date : Nov 27, 2020
Tracking ID: FP112820002724
Total Price: AED 160.3
Concept: Centrepoint
Ticket:1896530

Issue Description: Issue Description: With reference to the above order, the customer is claiming that he did not receive the order. The case was escalated to LMG team to provide POD, but no response.

Customer's history: customer is with us from 11/30/20, and he placed 8 orders.

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue.

Regards,
Yasser

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