Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 12:47:28 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">Good Afternoon<div><br></div>
<div>Thank you for your email.</div>
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<div>I would like to see a picture of the attempt from the courier's mobile phone when he attempted to call me.  My telephone and number is working perfectly and I do not accept this response from a Company like Max that cannot track their orders that they dispatch to their couriers.  </div>
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<div>My telephone numbers are 050 989 5457 and 052 277 6692.</div>
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<div>Thank you</div>
<div>Cate </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 5 Mar 2021 at 15:02, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Cate,</div></div>
<div dir="ltr">
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">We are truly sorry to tell  that a delivery attempt for order number #9638946452 was made at your address by the courier team. </div>
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<div dir="ltr">Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +971509895457 the call could not be reached due to unknown reasons.</div>
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<div>Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.</div>
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<div>We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2188085