Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 11:57:23 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Team,</div>
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<div>Thank you for your response.</div>
<div>The item is missing and has not been sent along with the pckage, kindly send it across or initiate a refund.</div>
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<div>Also i have tried to exchange the pure born diapers in ibn batuta stores but the prints i selected are not available. Now i am stuck with prints i did not choose which you have sent across.</div>
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<div>I am very unhappy with this kind of service. </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 4 Mar 2021, at 12:48 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Samara,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br><br>You can return your purchases through the below two channels:<br><br>1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>2.You can now drop off your return to any (BabyShop) store. Here’s what you need to do.<br><br>· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (BabyShop) store.<br><br>· Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br><br>· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.</div>
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<div dir="ltr">Also, After checking your order 9638525586, we found out that your order has been delivered completely, including ( Giggles Star Print Sleepsuit with Round Neck and Long Sleeves).<br> <br>If you still believe that the item is missing please contact us again.<br> <br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180723