Subject: New Reply Received - Shukran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Mar 2021 10:34:39 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Hi,</div>
<div id="yMail_cursorElementTracker_1614940139034">This is the mobile number with which I am trying to link with Centerpoint account to Shukran but it gives error message(see screenshot attached).</div>
<div id="yMail_cursorElementTracker_1614940196453">Everything from my side is correct but your system doesn't allow me to link account with this phone number saying it's in use with another account. I am not getting any points for my online purchases. <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId91575a96-6d3b-4836-8cd7-4d6e67369568" class="inline-image-global inlined-image-cid-91575a96-6d3b-4836-8cd7-4d6e67369568" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5ODc1MDI0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Ch0MkoZcQPezi3Xfin8QiWkZuZtIUVLnzRpUXpQFz4s" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIdf83eef90-074b-4dc7-b489-8d87aac6e976" class="inline-image-global inlined-image-cid-f83eef90-074b-4dc7-b489-8d87aac6e976" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5ODc1MDI0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ErlGPv3-46BUJEh6Qm7SspmVccqVe0eFBT_iBGxuPvI" style="width:100%;max-width:800px"><br>
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<div id="yMail_cursorElementTracker_1614940251754">Pamela <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 5, 2021 at 1:18 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9624453145"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Pamela,<br><br>Thank you for contacting us.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that we have checked with your :</div>
<div dir="ltr"><br></div>
<div dir="ltr">Email ID : [email-masked]</div>
<div dir="ltr">Contact Number : +96551068742</div>
<div dir="ltr">Name : Pamela Ballabh</div>
<div dir="ltr"><br></div>
<div dir="ltr">However, we are unable to find any of your other account.</div>
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<div dir="ltr">We request you to provide us the mobile number which is showing error while linking or please contact the Shukran support team on 800–SHUKRAN (800–7485726), or email at [email-masked] to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Your friends,<br>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2190771