From: Algaili Ahmed <[email-masked]>
To: JUHI GOEL <[email-masked]>
Date: Thu, 4 Mar 2021 05:20:07 -0700 (MST)

Hi Team, 

Problem Statement: BABYSHOP TEAM 
Order Date : 17 Oct 2019 
Order ID: 9784521433 
Tracking ID: 12345678 
Assistance Required: Damaged Item Recieved 
Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.