Subject: New Reply Received - Landmark Group
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 07:54:24 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Landmark Group  Ticket comment <div class="ydp54a17780yahoo-style-wrap" style="font-family: times new roman, new york, times, serif; font-size: 16px">
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        <div dir="ltr" style="font-family: times new roman, new york, times, serif"><font>Dears,</font></div>
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<div dir="ltr"><font>Thanks for replying. for the first order <font color="#26282a">6279262879 it was not successful and the payment not processed and it was from fransi bank</font></font></div>
<div dir="ltr"><font color="#26282a"><span style="color: rgb(38, 40, 42); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">i thought the problem from the card so i changed the bank </span>for order #6279262901 it was from Al Ahli bank which is another bank. and it is charged twice. kindly find attached two transaction with same amount in bank statement and also attached two sms notification for the deducted amount</font></div>
<div dir="ltr"><font color="#26282a"><span><span style="color: rgb(38, 40, 42); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif"><br></span></span></font></div>
<div dir="ltr"><font color="#26282a"><span><span style="color: rgb(38, 40, 42); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">Thanks </span></span></font></div>
<div dir="ltr"><font color="#26282a"><span><span style="color: rgb(38, 40, 42); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">Rami George</span></span></font></div>
<div dir="ltr"><font color="#26282a"><span style="color: rgb(38, 40, 42); font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif">Tel. 00966595993138</span></font></div>
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<div>On Thursday, March 4, 2021, 10:16:39 AM GMT+3, Centrepoint &lt;[email-masked]&gt; wrote:
                
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<div dir="ltr"><div dir="ltr">Hi Rami,<br><br>
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<div dir="ltr"><div dir="ltr">Thank you for reaching out and apologies for the delay in response.<br><br>We would like to inform you that your payment for the order #6279262879 was not successful in the first attempt as the payment was not authorised by the bank however in the second attempt the payment went through successfully with order number #6279262901.<br><br>Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.<br><br>In this case too, we have only charged you once for order #6279262901 . If you can see multiple charges for the same order, please get back to us and attach the screenshot of the statement as reference to help us understand the issue better.<br><br>Thank you for your patience and the understanding. Feel free to get in touch with us for further assistance.<br><br>Your Friends,<br>The Support Team</div></div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043198295032'>tran.JPG</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043198295034'>sms.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2180534