Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 06:08:35 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="ltr">Hi Baby Shop Team,<div>
<br><div>Thanks for your response. I have paid this amount <b>(Babyshop order 9636669024) </b>using my MasterCard of my home country bank. (Sampath bank Srilanka). I can't contact this bank directly from UAE due to technical problems. Please refund this 58 AED amount for my UAE local bank account (ENBD). please see below my account details.</div>
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<div>Name - <b>S.A Chinthaka Chamika Samarathunga</b>
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<div>Bank Name - <b>Emirates NBD</b>
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<div>Account Number - <b>1015563197601</b>
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<div>IBAN - <b>AE510260001015563197601</b>
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<div>Please arrange my refund as soon as possible.</div>
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<div>Thanks</div>
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<div>Chamika Samarathunga</div>
<div>00971554684535</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 4, 2021 at 9:31 AM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Chamika,<br><br>Thank you for contacting us.<br><br>We apologize for the late response.</div>
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<div dir="ltr">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
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<div dir="ltr">The amount must have been reversed within 3-5 business days for the date of placing order i.e. Feb 19, 2021. Kindly check with your bank once.</div>
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<div dir="ltr">Hope this helps and have a great day! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2160821