Subject: New Reply Received - Wrong items delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 03:52:38 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Wrong items delivered  Ticket comment <div>Full refund is not issued, I even wrote again and did calls to customers service but nothing happened yet.<br><br>
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<div>On 27 Feb 2021, at 12:43 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Mubeen​,<br><br>
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<div dir="ltr"><div>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>
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<div dir="ltr">We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2144171