Subject: New Reply Received - Wrong color - order # 6277380663
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 19:58:54 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Wrong color - order # 6277380663  Ticket comment <div dir="auto">Hello,</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you for your response, but I haven’t received any email containing a link to set my location.</div>
<div dir="auto"><br></div>
<div dir="auto">Thank you,</div>
<div dir="auto">Joud Jbeily</div>
<div dir="auto">00966556070011</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 3 Mar 2021 at 8:58 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Joud,<br><br>Thank you for contacting us.<br><br>
</div></div>
<div dir="ltr"><div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div></div>
<div><br></div>
<div dir="ltr">We would like to inform you that we have raised a return request for you on 3rd March, 2021. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2164813