Subject: New Reply Received - Wrong color revived
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 03 Mar 2021 10:29:35 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Wrong color revived   Ticket comment <div>
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Your team has already collected the item </div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 3, 2021 1:20:42 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2162462] - Wrong color revived
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<div dir="ltr">Hi Ismail,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are skeptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">We can see that you have already created a return request for the item on 1 Mar, 2021 and our courier team will contact you in 2 - 5 working days for the collection.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2162462