Subject: New Reply Received - Product information
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 13:42:16 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">Thanks for answer<div><br></div>
<div>my order number is </div>
<h1 id="m_-392317828205225210gmail-account-section-heading" style="box-sizing:border-box;font-size:24px;margin:0px 0px 5px;font-family:Dubai-Regular,sans-serif;font-weight:400;line-height:1.1;color:rgb(31,33,35)">6276397346</h1>
<div><br></div>
<div>the item that was wrong is </div>
<div style='box-sizing:inherit;color:rgb(0,0,0);font-family:ProximaNova-Regular,"Helvetica Neue",Arial,sans-serif,"Apple Color Emoji","Segoe UI Emoji";font-size:14px'><h1 style="box-sizing:inherit;margin:0px;font-size:16px;font-weight:400;line-height:18px">Beach Vibes Graphic Print T-shirt with Round Neck and Short Sleeves</h1></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzU3Njg1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GaIaaA-uePWUW8SW5XLvS02qiQ4KBG1pR17wQfMjrPc" alt="image.png" width="558" height="558"><br><div><br></div>
<div>and what I receive is what I upload in attachment</div>
<div><br></div>
<div>its price is 25 SAR</div>
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</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 2, 2021 at 3:21 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2168795</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Juhi Goel : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ali,</div>
<div dir="ltr">
<div></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style="font-size:14px">Thank you for reaching out us.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span><br>
</div>
<div><br></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We would also request you to provide us some snapshots of the wrong item you received.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> We look forward to hearing from you.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span><br>
</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>
<span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Your friends,</span><br>
</div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> The Support Team</span></div>
</div>
</div></div>
<div></div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043197576856'>IMG_4509.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2168795