Subject: New Reply Received - FW: Order #6277011942 (Return Amount paid double)
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 05:10:30 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  FW: Order #6277011942 (Return Amount paid double)  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Respected Sir,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>                Till now I did not received my <b>money back, </b>transaction detail as <b>attached </b></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Regard’s</span></div>
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<a href="https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.indomie.com.sa%2F&amp;data=02%7C01%7Ciqbal%40obeikan.com.sa%7Ce1617c13a9ba402447ca08d81377b1de%7Cdd8772e51b0f468e92ae1a143863bbd7%7C0%7C0%7C637280752104083416&amp;sdata=Oa6WSR%2F%2Fg0AcswoOhF92PVSjDVBRrOq3q%2BxOLXASw58%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:blue;text-decoration:none'><img width="134" height="90" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzM4OTM5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BcHQHUjkPcX5EFa2s7MpJpqih8AXcDY6LP0O5dM9ZWE" alt="Pinehill Arabia Food Ltd (INDOMIE)"></span></a><span style='font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black;letter-spacing:.8pt'>Muhammad Sagheer </span></b><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:orange;letter-spacing:.8pt'>|</span><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black;letter-spacing:.8pt'> Raw Material Planner <br>Pinehill Arabia Food Ltd (INDOMIE) </span><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:orange;letter-spacing:.8pt'>|</span><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black;letter-spacing:.8pt'> 2nd Industrial city, Street # 109 <br>Tel: 966-13-8123824 </span><b><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#E36C0A;letter-spacing:.8pt'>Ext. 563</span></b><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black;letter-spacing:.8pt'> </span><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:orange;letter-spacing:.8pt'>|</span><span style='font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black;letter-spacing:.8pt'> Mob: 966-55-7437427- <br></span><a href="https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.indomie.com.sa%2F&amp;data=02%7C01%7Ciqbal%40obeikan.com.sa%7Ce1617c13a9ba402447ca08d81377b1de%7Cdd8772e51b0f468e92ae1a143863bbd7%7C0%7C0%7C637280752104088408&amp;sdata=8B0yZj2qtdBPC5kqV538TWA92kBaBracwUe39Ds1HOU%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:blue;text-decoration:none'><img width="77" height="16" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzM4OTM5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iHoxJyhwapJ3VMGCDEwq0aMYZ_ZGep0U8De_tqQr1xE" alt="WebsiteGB"></span></a><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>   </span><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:blue;text-decoration:none'><img width="77" height="16" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzM4OTM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aQsJUXJB50Nx7FQT7cUC0ucG_P2TBjtkIeet61VJ-m8" alt="email"></span></a><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>   </span><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:blue'><img width="16" height="16" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NzM4OTQwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.BnLISkOgeFG5ees6xqakuyIwSgipBSx2omR3ow4Pq3o" alt="Facebook button"></span><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'>  <br></span><span style='font-size:9.0pt;line-height:115%;font-family:"Arial",sans-serif;color:black;letter-spacing:.8pt'><a href="https://eur04.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.companysig.com%2F&amp;data=02%7C01%7Ciqbal%40obeikan.com.sa%7Ce1617c13a9ba402447ca08d81377b1de%7Cdd8772e51b0f468e92ae1a143863bbd7%7C0%7C0%7C637280752104093405&amp;sdata=u7bOgPyNoS%2F7dyAB3BX6aU1j19MdbstFLYnj4kunjeQ%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#C2C2C2"> </span></a></span><span style='font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max [mailto:[email-masked]] <br><b>Sent:</b> Monday, March 1, 2021 6:22 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> FW: Order #6277011942 (Return Amount paid double)</span>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 2152204</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——</span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Juhi Goel : </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Shageer,<br><br>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that your order could not be placed successfully as the payment from your method used had been unsuccessful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.<br>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you still believe your amount has been deducted, Kindly send us your bank statement so that we can further assist you.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br></span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2152204:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043197389401'>max transiction 24-02-21.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2152204