Subject: New Reply Received - Refund not credited
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 18:22:24 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Refund not credited  Ticket comment <div dir="ltr">Sir,<div>the Subject case still exists,attached herewith requested bank statement for Dec 2020. </div>
<div>Requesting your kind support for earliest settlement. </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 1 Mar 2021 at 10:19, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2127611</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Juhi Goel : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Hafiz,<br><br>Thank you for getting in touch with us.<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>We would like to inform you that your refund for SAR 171.20 has been processed on 02/12/20 with the transaction ID 169999990032398204.</div>
<div dir="ltr">
<br>NOTE: the amount will take 2-15 business days to be reflect back in your account.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We request you to send your bank statement to us from 2nd Dec till 20th Dec, 2021 so that we can further assist you.</div>
<div dir="ltr">​</div>
<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>
<div></div>
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</div></blockquote>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043197260161'>SOA 01 TO 31 DEC 2020.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127611