Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 06:05:43 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Reminder,</span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Bader Alqafli &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 26 February 2021 at 6:34 PM<br>
<b>To: </b>Splash &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#2150525] - Returns</span>
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<div class="MsoNormal">Items are:</div>
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<div class="MsoNormal">Boxer with bottom detail - set of 3 (black color)</div>
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<div class="MsoNormal">Boxer with bottom detail - set of 3 (black color)</div>
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<div class="MsoNormal">Trunks-with-Elasticised-Waistband---Set-of-3 (black color)</div>
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<div class="MsoNormal">I bought 3 because they are on promotion buy 2 get one 1 free.</div>
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<div class="MsoNormal">And in the picture you can see what i got.</div>
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<div class="MsoNormal">So am i going to have a refund or what?</div>
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<div class="MsoNormal">-Bader Alqafli</div>
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<div class="MsoNormal"><img width="3025" height="4032" style="width:31.5104in;height:42.0in" id="id-2E9C0607-83E0-48AC-8035-717D65379575" alt="Image.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5NjgzMzg5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.739xp1siqbfb6gs1OpOVaeJurTae0HPWpU2CxDA0znc"></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, February 26, 2021 6:15:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2150525] - Returns</span> </div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Hi Bader,<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received an item in bad condition in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt">Kindly provide us the names of the items so that we can raise a return request for the items.</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2150525:1125156</span><span style="font-size:10.5pt">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2150525