Subject: New Reply Received - Delivery of wrong product
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Feb 2021 12:23:10 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery of wrong product  Ticket comment <div>Hi,</div>
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<div>Today again u have send me wrong delivery </div>
<div>I don’t understand how twice it can happen </div>
<div>It’s disappointing that what I’m ordering and paying for is not the product I’m receiving in replacement </div>
<div>Refund is not what I expect </div>
<div>I need the product what I hav payed for </div>
<div>As it’s mistake frm your side that u hav delivered the wrong product </div>
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<div>Pls find the attachment what I had ordered again n what I hav received again </div>
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<div>Kindly note that the order number is new n not the previous one </div>
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<div>Thanks <img class="ymail-preserve-class inline-image-guid-23E19682-3E01-4B36-8F3E-30B0EC55ECDA rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5Njc3NjU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M24QBpgDwHoANlvNY0xJr26bT3IVukTOUl1Py_SW0v4" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><img class="ymail-preserve-class inline-image-guid-12BFA4CB-A859-4D8B-8B84-543C16B1BC94 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5Njc3NjU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rkytkQ-jF6wcciaPOuPzM8hVPtNYz86jfYT9rPTpD-Y" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Saturday, February 27, 2021, 1:31 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div id="yiv4348348653"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Sabina,<br><br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We can see that you have already created a return request for the item on Feb 24, 2021 and our courier team will contact you in 2 - 5 working days for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2143963