Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 26 Feb 2021 14:32:41 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr" style="">
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<div>Items are:</div>
<div dir="ltr">Boxer with bottom detail - set of 3 (black color)</div>
<div dir="ltr">Boxer with bottom detail - set of 3 (black color)<br>
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<div dir="ltr">Trunks-with-Elasticised-Waistband---Set-of-3 (black color)</div>
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<div dir="ltr">I bought 3 because they are on promotion buy 2 get one 1 free.</div>
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<div dir="ltr">So am i going to have a refund or what?</div>
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<div style="direction: ltr">-Bader Alqafli</div>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, February 26, 2021 6:15:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2150525] - Returns
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<div dir="ltr">Hi Bader,<br>
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We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received an item in bad condition in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct products for your future purchases.<br>
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We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.</div>
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<div dir="ltr">Kindly provide us the names of the items so that we can raise a return request for the items.</div>
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<div>Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2150525