Subject: Re: Refund approval: Order No: 9618050099
From: JUHI GOEL <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Fri, 26 Feb 2021 01:29:43 -0700 (MST)

Any Update ? 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 21:30:07 
Subject: Re: Refund approval: Order No: 9618050099 

Hi Team, 

Kindly assist to get the below refund approval as the agent has already escalated it to courier team for proof of delivery however we have not received. 

Order No: 9618050099 
Order Date : Nov 27, 2020 
Tracking ID: FP112820002724 
Delivery date: 11/30/2020 

Total Price: AED 160.3 
Concept: Centrepoint 

The customer is asking us to either provide the proof of delivery or arrange the refund for the same and he is getting disappointed now. 

Thank you for your help. 

Regards, 
Manish 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 1 February, 2021 16:49:24 
Subject: Refund approval. 

Hi Team, 

Subject: Refund approval . 

Order No: 9618050099 

Order Date : Nov 27, 2020 

Tracking ID: FP112820002724 

Total Price: AED 160.3 

Concept: Centrepoint 

Ticket:1896530 

Issue Description: Issue Description: With reference to the above order, the customer is claiming that he did not receive the order. The case was escalated to LMG team to provide POD, but no response. 

Customer's history: customer is with us from 11/30/20 , and he placed 8 orders. 

Assistance required: We request you to provide a refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Yasser