Subject: New Reply Received - Escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 17:33:46 +0000 (UTC)

Hi Juhi Goel,  The customer has responded to the ticket.  Escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/kNhxwfvR7KYvQOVPkiIDWg~~/AALN9wA~/RgRiGRLzPVcDc3BjQgpgN3PfN2DDe5JtUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that we will rearrange the delivery to be done at the earliest as requested.<br>
<br>
Best regards. 
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<br>
<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>25/2/2021 5:40 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2154079] - Escalation<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2154079" rel="noreferrer">#2154079</a>
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late delivery<br>
Order Date :  Feb 17, 2021<br>
Order ID: 6274522498<br>
Tracking ID: SD001195226<br>
Assistance Required: Need urgent delivery<br>
<br>
Issue Description: The order was shipped on Feb 18, 2021 but still not delivered to customer.</div>

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<div dir="ltr">Address : King Abdullah bin Abdulaziz,University Hospital (1st Floor)<br>
Contact Number: +966530990565</div>

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Please deliver the order on priority.<br>
<br>
Regards,<br>
Juh</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/CrjaNcOdV4KXsXF5V2OFpQ~~/AALN9wA~/RgRiGRLzPlcDc3BjQgpgN3PfN2DDe5JtUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2154079