Subject: Ticket Assigned - Escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 11:01:07 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Escalation User                    Hi           02:52 PM, 25th Feb                     User                    just a follow up on my order           02:52 PM, 25th Feb                     User                    this is the 3rd day still under processing           02:52 PM, 25th Feb                     User                    Could you please check and update?           02:53 PM, 25th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:53 PM, 25th Feb                     User                    Can you please check the status of this order  9637401104           02:55 PM, 25th Feb                     User                    ?           02:55 PM, 25th Feb                   Juhi                   Please stay on hold while I retrieve the information.           02:55 PM, 25th Feb           
           User                    this is the 3rd day and no update           02:55 PM, 25th Feb                     User                    ok           02:55 PM, 25th Feb                   Juhi                   Your order is READY_TO_SHIPPED           02:56 PM, 25th Feb                   Juhi                   if you do not receive the update as ready for pickup within 24 hours.  kindly reach us out again we will forward it to our store team.           02:57 PM, 25th Feb                     User                    Ok           02:58 PM, 25th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:00 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2153786