Subject: Ticket Assigned - Escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 10:48:56 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Escalation mohamed parvez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed parvez Bot:  Hi Mohamed Parvez ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8237222185 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96567792509            02:44 PM, 25th Feb                     mohamed parvez                    Okay           02:44 PM, 25th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:44 PM, 25th Feb                     mohamed parvez                    I had placed an order           02:45 PM, 25th Feb                     mohamed parvez                    And expected delivery was on 25th           02:45 PM, 25th Feb                     mohamed parvez                    I haven’t received it yet           02:46 PM, 25th Feb                     mohamed parvez                    8237222185           02:46 PM, 25th Feb                     mohamed parvez                    Order number^           02:46 PM, 25th Feb                   Juhi                   Your order has ben shipped today .           02:47 PM, 25th Feb                   Juhi                   We apologise for the delay           02:47 PM, 25th Feb                     mohamed parvez                    Okay it’s fine           02:47 PM, 25th Feb                     mohamed parvez                    When can I expect the delivery?           02:48 PM, 25th Feb                   Juhi                   It will reach you soon.           02:48 PM, 25th Feb                     mohamed parvez                    Okay thanks           02:48 PM, 25th Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:48 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2153728