Subject: Ticket Assigned - return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 24 Feb 2021 10:48:39 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return lolo salim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lolo salim Bot:  Hi Lolo Salim ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504491831 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you. Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Lolo Salim ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:26 PM, 24th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           02:31 PM, 24th Feb                     lolo salim                    I received diferent item           02:32 PM, 24th Feb                     lolo salim                             02:33 PM, 24th Feb                     lolo salim                             02:33 PM, 24th Feb                     lolo salim                    Received this while i  ordered this           02:33 PM, 24th Feb                     lolo salim                    First item           02:33 PM, 24th Feb                     lolo salim                    Hi . Did u get my message           02:34 PM, 24th Feb                     lolo salim                    Can u reply           02:37 PM, 24th Feb                     lolo salim                    Replace or refund           02:37 PM, 24th Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, I will be happy to assist you.           02:38 PM, 24th Feb                   Juhi                   Could you please share your order number so that I can assist you further?           02:39 PM, 24th Feb                   Juhi                   Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           02:48 PM, 24th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2148872