Subject: Ticket Assigned - Refund
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 11:21:30 +0000 (UTC)

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Refund richelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  richelle Bot:  Hi Richelle ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6275280613 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  pronebo
 [email-masked] Bot:  Please enter your number Customer:  0503615261            03:04 PM, 23rd Feb                     richelle                    ok           03:04 PM, 23rd Feb                   Juhi                   Hi, Thank you for contacting us. My name is Juhi, How may I help you?           03:04 PM, 23rd Feb                     richelle                    hi juhi           03:04 PM, 23rd Feb                     richelle                    my orders arrived  today but its missing one item           03:05 PM, 23rd Feb                   Juhi                   Hello Richelle Kindly provide us the name of the missing item           03:05 PM, 23rd Feb                     richelle                    its Flormar WaterProof Lip Liner in Dark Pink Shade           03:06 PM, 23rd Feb                     richelle                    i ordered 2 lip linesrs..they only gave one           03:06 PM, 23rd Feb                   Juhi                   Please stay on hold while I retr
 ieve the information.           03:08 PM, 23rd Feb                     richelle                    ok im waiting           03:08 PM, 23rd Feb                     richelle                    hey           03:10 PM, 23rd Feb                     richelle                    i saw it already           03:10 PM, 23rd Feb                     richelle                             03:11 PM, 23rd Feb                     richelle                    it got stuck inside the plastic cover           03:11 PM, 23rd Feb                     richelle                    sorry for the inconvenience           03:11 PM, 23rd Feb                     richelle                    thanks for ur help           03:11 PM, 23rd Feb                   Juhi                   We have issued you a refund for 162000096 - - Pretty by Flormar Waterproof Lipliner Pencil           03:12 PM, 23rd Feb                     richelle                    no need           03:12 PM, 23rd Feb                   Juhi            
        Anyway you keep the item with you now           03:12 PM, 23rd Feb                     richelle                    i got the item already thats missing           03:12 PM, 23rd Feb                     richelle                    what will happen? can u cancel the refund?           03:12 PM, 23rd Feb                   Juhi                   We have already processed now it can not be cancelled.           03:12 PM, 23rd Feb                   Juhi                   Thats fine. You keep the item with you.           03:12 PM, 23rd Feb                     richelle                    i want to use this item           03:13 PM, 23rd Feb                     richelle                    and dont want a refunr           03:13 PM, 23rd Feb                     richelle                    refund           03:13 PM, 23rd Feb                   Juhi                   The amount will be refunded to you within 7-14 days.           03:13 PM, 23rd Feb                     richelle          
           ok i guess theres nothing i can do about it           03:13 PM, 23rd Feb                   Juhi                   The refund can not be cancelled           03:14 PM, 23rd Feb                     richelle                    ok           03:14 PM, 23rd Feb                     richelle                    i understand           03:14 PM, 23rd Feb                   Juhi                   Yes you keep it.           03:14 PM, 23rd Feb                     richelle                    what about the item?           03:14 PM, 23rd Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:14 PM, 23rd Feb                     richelle                    so i get to use this item?           03:14 PM, 23rd Feb                   Juhi                   You keep the item as well now.           03:14 PM, 23rd Feb                     richelle                    i will keep it with me forever?       
     03:14 PM, 23rd Feb                   Juhi                   Yes Richelle, the item belongs to you only.           03:15 PM, 23rd Feb                     richelle                    ok then           03:15 PM, 23rd Feb                     richelle                    thank u very much           03:15 PM, 23rd Feb                     richelle                    uve been very helpful           03:15 PM, 23rd Feb                   Juhi                   You are most welcome dear.           03:16 PM, 23rd Feb                     richelle                    have a nice day too           03:16 PM, 23rd Feb                   Juhi                   :)           03:16 PM, 23rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2144294