Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 12:54:34 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           04:43 PM, 02nd Feb                   Juhi                   Hi, Thank you for contacting us.My name is Juhi. How may I help you?           04:44 PM, 02nd Feb                     User                    hello           04:44 PM, 02nd Feb                     User                    I bought an online dress from splash           04:44 PM, 02nd Feb                     User                    but didn't get the belt of the dress           04:44 PM, 02nd Feb                   Juhi                   Kindly share your order number           04:45 PM, 02nd Feb                   Juhi                   This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.           04:45 PM, 02nd Feb                     User                    9631939939           04:46 PM, 02nd Feb                   Juhi                   kindly allow us sometime to check           04:46 PM, 02nd Feb                     User                    ok           04:47 PM, 02nd Feb                   Juhi                   We regret to tell you that we can not deliver you that missing belt           04:47 PM, 02nd Feb                     User                    why?           04:47 PM, 02nd Feb                   Juhi                   However we can provide you a return and refund           04:47 PM, 02nd Feb                     User                    without that the dress is incomplete           04:48 PM, 02nd Feb                     User                    and I need that dress badly           04:48 PM, 02nd Feb                   Juhi                   You can return your purchases through the below two channels:  1. You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  2.You can now drop off your return to any (Splash) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.           04:48 PM, 02nd Feb                   Juhi                   You can place an order again with us or purchase it from our store.           04:49 PM, 02nd Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           04:51 PM, 02nd Feb                     User                    yes           04:51 PM, 02nd Feb                     User                    i told you I want the dress           04:51 PM, 02nd Feb                     User                    Is there is anything else           04:51 PM, 02nd Feb                     User                    bcz belt is a part of the dress           04:51 PM, 02nd Feb                   Juhi                   We request you to return this and place another order of the same dress.           04:52 PM, 02nd Feb                   Juhi                   we know we could not be much helpful.           04:52 PM, 02nd Feb                   Juhi                   We never had any intention to put you around chaos.           04:52 PM, 02nd Feb                     User                    the same size is not available           04:52 PM, 02nd Feb                     User                    its ok           04:52 PM, 02nd Feb                     User                    i'll manage something else           04:53 PM, 02nd Feb                   Juhi                   again, accept our sincere apologies.           04:53 PM, 02nd Feb                     User                    its ok           04:53 PM, 02nd Feb                     User                    thank you           04:53 PM, 02nd Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:53 PM, 02nd Feb                     User                    you too           04:54 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2048578