Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 11:10:31 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:52 PM, 02nd Feb                   Bot                   Hi again!           02:52 PM, 02nd Feb                     User                    When will i receive my order?           02:52 PM, 02nd Feb                     User                    The delivery  guy is not responding to my text           02:52 PM, 02nd Feb                   Juhi                   Hi, Thank you for contacting us.My name is Juhi. How may I help you?           02:54 PM, 02nd Feb                   Juhi                   Hi, I'm not getting a response from you. Are we still connected?           02:56 PM, 02nd Feb                     User                    Yes           02:57 PM, 02nd Feb                     User                    Hello juhi           02:57 PM, 02nd Feb                   Juhi                   Kindly share your order number  
          02:58 PM, 02nd Feb                     User                    I have ordered  on 29 January.  The ordered should be delivered  on 31 January.  But i didn't  receive  the order yet.  In email it's written  that i have received it.  But there's  no parcel.  And the rider is not responding to my calls and messages.  Order name Doctor nabash  order 9632112836 with AWB FP013121000449           02:58 PM, 02nd Feb                     User                    Order number  in the end           02:59 PM, 02nd Feb                   Juhi                   kindly allow us a moment to check your details.           03:00 PM, 02nd Feb                     User                    Ok i am waiting           03:01 PM, 02nd Feb                   Juhi                   Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +971565949005 the call could not be reached due to unknown reasons.           03:02 PM, 02nd Feb               
       User                    I got WhatsApp messages.  I have replied.           03:02 PM, 02nd Feb                   Juhi                   please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.           03:02 PM, 02nd Feb                     User                    That's  my only number.  I am always available           03:03 PM, 02nd Feb                     User                    I have even given him the live location           03:04 PM, 02nd Feb                     User                    He called me to share the live location.  I have answered  that call.           03:05 PM, 02nd Feb                     User                    How can u say that i didn't answer           03:05 PM, 02nd Feb                     User                    Kindly  deliver  my parcel           03:05 PM, 02nd Feb                     User                    Asap           03:05 PM, 02nd Feb                   Juhi                   We w
 ould like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           03:06 PM, 02nd Feb                   Juhi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:10 PM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2048017