Subject: RE: C&C order to be cancelled #9617879986
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 10:52:25 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raising it to tech REQ0212836

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 1, 2021 6:23 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: C&C order to be cancelled #9617879986
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist in getting an update on the below case, the order status is still reflecting as ready to ship. As per WH they have already shipped the order out to the store.

If the order is available at the store, please ask them to contact the customer and handover his order. If not, please assist to get the order marked as LIT so customer can receive the refund of remaining items.

Case pending since Dec 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 24, 2021 11:22:42 AM
Subject: C&C order to be cancelled #9617879986

Hi Team,

With reference to C&C order #9617879986
Order Date: Nov 26, 2020
Store Code: Lifestyle21005

As per hybris the order status is ready to shipped, However customer want to cancel the order and get the refund.

Kindly assist us to cancel the order and process refund for customer.

Regards,
Fauzan

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 10:53:39 PM
Subject: Late Refund

Hi Team,

Ticket number- 1878332

Order number-9617879986
Order Date-  Nov 26, 2020

Issue Description - Customer places the order on Nov 26, 2020 however is has not been delivered yet. In hybris status is "READY_TO_SHIPPED". Customer wants to receive the refund for this order.

Please assist.

Thanks and Regards
Akash

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