Subject: Re: C&C order to be cancelled #9617879986
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Feb 2021 07:22:50 -0700 (MST)

Hi Team, 

Please assist in getting an update on the below case, the order status is still reflecting as ready to ship. As per WH they have already shipped the order out to the store. 

If the order is available at the store, please ask them to contact the customer and handover his order. If not, please assist to get the order marked as LIT so customer can receive the refund of remaining items. 

Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "AKASH YADAV" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "JUHI GOEL" <[email-masked]> 
Sent: Sunday, January 24, 2021 11:22:42 AM 
Subject: C&C order to be cancelled #9617879986 

Hi Team, 

With reference to C&C order # 9617879986 
Order Date: Nov 26, 2020 
Store Code: Lifestyle21005 

As per hybris the order status is ready to shipped, However customer want to cancel the order and get the refund. 

Kindly assist us to cancel the order and process refund for customer. 

Regards, 
Fauzan 

From: "AKASH YADAV" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 20, 2020 10:53:39 PM 
Subject: Late Refund 

Hi Team, 

Ticket number- 1878332 

Order number-9617879986 
Order Date- Nov 26, 2020 

Issue Description - Customer places the order on Nov 26, 2020 however is has not been delivered yet. In hybris status is "READY_TO_SHIPPED". Customer wants to receive the refund for this order. 

Please assist. 

Thanks and Regards 
Akash