Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 17:02:43 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Dear support team,</div>
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Your delivery personel made it very clear to me that he is only responsible for delivery of the product for today and if not taken today , NOT to call him tomorrow for delivery because the items can be lost as there are many items with him and he will deliver
 whenever he is free which could be after 3 days but not tomorrow if I am lucky.</div>
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The riddiculous was of the way delivery is being handled, my husband let his Saudi colleague comunicate with the delivery man who said the delivery person was indeed extremely rude and it's better to just go to his location and pickup the item if we don't want
 to experience unnecessary drama.</div>
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my husband contacted the delivery personnel and reached HIS location and took the package.  So much for delivery service.</div>
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I will stick to pickup, or purchase from store but never use your unprofessional team's delivery service.  Your driver's manner says alot about the team that's involved here.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Sunday, January 31, 2021, 3:58 PM<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#2039680] - Delivery<br>

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<div dir="ltr">Hi Namirah,<br>
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Thanks for reaching out to us</div>
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<div dir="ltr">We truly apologize for the inconvenience. This is surely not the experience we want our customers to have when they shop with us.<br>
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Please be assured to received a call from our delivery agent again.</div>
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We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.<br>
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We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039680