Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 06:15:17 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">Hi Babyshop Team,</div>
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<div dir="ltr">So why are the items still being advertised?</div>
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<div dir="ltr">I recieved this message from the Babystore app just this morning.. as shown in the image below which informs that the binoculars are still available to be purchased?</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODEzMjA3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7ShhtgpQY4DWFx-D1xVfdMPyaKBkNOwvctRvdDIrRfY"><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 31 Jan 2021, at 09:07, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Farida,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive
 the remaining items.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.</div>
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<div>Our delivery partner will call you before delivering these items.</div>
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<div>Hope this helps and have a great evening! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2037719