Subject: Ticket Assigned - Conversation with aiyesha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 03:42:58 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aiyesha aiyesha                    Bot:  Hi again! Bot:  Please enter your name Customer:  aiyesha Bot:  Hi Aiyesha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:39 PM, 16th Jan                   Algaili                    Hi Aiyesha, Thank you for contacting us. How may I help you?           06:40 PM, 16th Jan                     aiyesha                    Hey, I recently made an order from splash and opened return for 3 items which were picked up by the courier. Today I received a message that the return for one of them is cancelled           06:40 PM, 16th Jan                     aiyesha                             06:40 PM, 16th Jan                     aiyesha                    Can you please check into it. Why is the return cancelled?           06:41 PM, 16th Jan                   Algaili                    May I request you to stay on while checking.           06:42 PM, 16th Jan                     aiyesha                    No problem           06:42 PM, 16th Jan                   Algaili                    Please confirm how many item returned in this order           06:43 PM, 16th Jan                     aiyesha                    3           06:43 PM, 16th Jan                   Algaili                    Please be assured as we have now escalated this issue to our concerned team to resolve it soon.           06:45 PM, 16th Jan                     aiyesha                    Thank you. They can reach me on my mobile number: 0508515814 or by email: [email-masked]           06:45 PM, 16th Jan                   Algaili                    We will update you via your email.           06:47 PM, 16th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:49 PM, 16th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1992086