Subject: Ticket Assigned - Re: shipment return
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 08:26:11 +0000

Hi Juhi Goel,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: shipment return  Hi Dea,

This to inform you that till now nobody came to collect the shipment . It’s almost one month . Every day I’m following up , everyday same answer I’m getting that courier guy will come.. it’s been very bad. Kindly look into this matter as soon as possible.

Thanks
Antonetta

Sent from my iPhone

> On 30 Dec 2020, at 12:42 PM, Max Fashion <[email-masked]> wrote:
> 
> 
> Please update your pickup address.
> 
> 
> Download our apps now
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> iPhone	Android
> 
> Women Men Girls Boys Shoes Inspiration
> Thank you for submitting your Click & Collect return request
> Hi Antonetta Fernandes, you’re almost there! You can finish returning these products in a few easy steps:
> 	
> 1. Update your pick-up address
> Please enter it  here  so we know where to collect your items from. Your return cannot be processed without a pickup address.
> 	
> 2. Confirm your pick-up
> Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.
> 	
> 3. Hand over your return
> Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.
> 	
> 4. Receive your refund
> Your products will take 3-5 business days to reach our warehouse.
> We'll take 1 business day to conduct a quality check.
> Your refund will be issued in 2-7 business days after the quality check.
> Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013719