Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 17:18:06 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear Centrepoint </div>
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<div>Many thanks for your reply, unfortunately the details on the website were not clear during purchase. It states on your app that the gate has an optional extension of up to 122cm, but does not state that this is not included and can actually not even be bought by Centrepoint nor anywhere in Saudi that’s accessible.</div>
<div>The packaging was open and so were all the items inside. </div>
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<div>I would appreciate if you can kindly arrange a collection for the item as it can not be used due to its small size, and process a refund for us please. For some reason it does not give me this option on your website ? </div>
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<div>I can also take it into a store to speed up the return ? </div>
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<div>Best wishes </div>
<div>Alaa <br><div><br></div>
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<div>On 27 Jan 2021, at 12:40, Duaa Ghafouri &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"> <br><br><div dir="ltr">Duaa</div>
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<br>Begin forwarded message:<br><br>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt;<br><b>Date:</b> 27 January 2021 at 12:38:57 GMT+3<br><b>To:</b> "[email-masked]" &lt;[email-masked]&gt;<br><b>Subject:</b> <b>Re:  [#2025023] - Returns</b><br><b>Reply-To:</b> Centrepoint &lt;[email-masked]&gt;<br><br>
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<div dir="ltr"><div dir="ltr">Hi Alaa,<br><br>We apologize for the inconvenience caused.</div></div>
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<div dir="ltr">This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>We would request you to provide us some snapshots of the item that you received.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br>
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<br><div dir="ltr">Duaa</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2025023