Subject: New Reply Received - Order # 9631381056
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 15:47:01 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order # 9631381056  Ticket comment <div>To whom it may concern,</div>
<div><br></div>
<div>I am extremely disappointed and dissatisfied with the very poor online experience you have !!!! I have made the same order twice , and despite sending an email to make sure the same mistake doesn’t occur again, I still received the wrong item for the second time!!!!! What a waste of customers time and money!!!!! You clearly have an issue with your warehouse or online advertised items !!!</div>
<div><br></div>
<div>This is screenshot shows clearly what I ordered (crane baby elephant humidifier in gray color):</div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NzUyOTQ4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XRIYo9UeSn9z6HWayy1M8CkdHJp10Gs7KxhnS2tjY2w"><br>
</div>
<div><br></div>
<div>And this is what I received for the second time, pink elephant humidifier:</div>
<div><br></div>
<div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NzUyOTQ5MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NZTRCZTjFozgSK60dYmojOy_azu9UIs6LGCiJA7Bkgk"><br>
</div>
<div><br></div>
<div>I’d like to note that I went to the store two days ago to return and request for a refund for my earlier order and the team assured me that my desired item is still available in the warehouse  and that this was a warehouse tagging mistake!!! So they convinced to re-order and send an email as I did to make sure I receive the right item!!!!! What more can I do ???? You are making this so difficult whereas all other online platforms promote easy and precise orders and prompt refunds (your application doesn’t even have an online return and refund request!!!)</div>
<div><br></div>
<div>I can assure you that this will be the last time I order from your website and I will make sure to notify all my family and friends of your poor service!</div>
<div>
<br>I hope someone from the team will contact me to clarify this issue as I am fed up waiting for my bank refunds!!!!!!!!!!!!!</div>
<div>
<br><div dir="ltr">Thanks,<div><br></div>
<div>Mira Balkis</div>
<div>0503878582</div>
</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27 Jan 2021, at 4:46 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Mira,<br><br>
</div>
<div dir="ltr">We apologize for the inconvenience caused to you.<br><br>This is clearly not the experience we want our customers to have when they shop with us.</div>
<div dir="ltr">​</div>
<div dir="ltr">We have now taken your valuable feedback and shared it with the concerned team. They are going to make sure that this doesn't happen with you in your future purchases. </div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to get in touch with us for further assistance. Please let us know about your feedback.<br>​<br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024982