Subject: New Reply Received - Order no. 9631236842
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 10:27:23 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order no. 9631236842  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">I want to assure you that I don’t receive any call from the currier team. My phone is always active and is with me all the time.</div>
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<div class="MsoNormal">Please check with your currier team. My alternate phone no. is 056 852 9454.</div>
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<div class="MsoNormal">For my previous delivery also I face the same problem, the currier team never called me but they informed you call was not responded by the customer.</div>
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<div class="MsoNormal">It was me to follow up with Al Shipa and get my order after 2 weeks. Please follow up with your currier team or give the driver’s no. so that I can follow up with him myself.</div>
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<div class="MsoNormal"><img width="468" height="189" style="width:4.875in;height:1.9687in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NzQwMDMwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Qf_mpp3yFaVJT0tnN_0aNmzEKFo7PuTYaVXLyuRCsTM"></div>
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<div>From: Splash &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, January 28, 2021 1:59 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#2029122] - Order no. 9631236842</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Ashok,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to tell  that a delivery attempt for order number #9631236842 was made at your address by the courier team. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Our delivery team always contacts the customer before attempting any delivery. However, when they tried calling you on +971507286189 the call could not be reached due to unknown reasons.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please be assured to received a call from our delivery agent or please provide some alternative contact number of yours to us so that our courier team can contact you without hassle.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2029122:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2029122