Subject: New Reply Received - Order number FP012621001844
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 10:14:19 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Order number FP012621001844  Ticket comment <div dir="auto">Many thanks for your reply.<div dir="auto">After the quality check, can you please advise if the cash will be refunded to my credit card? And if so how long will take that?</div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards, </div>
<div dir="auto">Ioana</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 28 Jan 2021, 13:57 Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Loana,<br><br>
</div></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received an item in bad condition in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br><br>We would like to inform you that at this time we do not have an option to offer exchanges.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We can see that you have already created a return request for the item on 27 Jan, 2021 and our courier team will contact you in 2 - 5 working days for the collection. Your refund will be credited to you once the item will reach the warehouse and will qualify the quality check.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2029144