Subject: RE: Refund Not Processed 6263763301
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 27 Jan 2021 15:19:41 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

This has already been refunded in customer’s My Credit. Please inform the customer and PFB the screenshot for your reference.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 27, 2021 4:53 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; JUHI GOEL <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: Refund Not Processed 6263763301
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 8:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed 6263763301

External email sender, please take precaution.
Hi Team,

Please assist in processing the following RMA: 1000455158, RMA status is reached warehouse and no update from WH under child ticket. As per RVP we have already received the items at WH. As per oracle items are not scanned yet as received or missing/unexpected.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 4:57:47 PM
Subject: Refund Not Processed 6263763301

Hi Team,

Problem Statement: Refund Not Processed

Child Ticket : 2019230
Order Date : Jan 13, 2021
Order ID: 6263763301
Tracking ID: RP0120210001596
RMA: 1000455158

Assistance Required: Need refund for customer.

Issue Description: As per the courier website the items has been returned to WH on 21 Jan, 2021 and till now the Refund is not processed.

Kindly check and process the Refund asap and update us.

Regards,
Juhi

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