Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Jan 2021 14:13:27 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Refund  Ticket comment <div>Good afternoon,</div>
<div><br></div>
<div>I would agree to that, however until now the items are still showing available on your website and have also found them in your shops, but not discounted (which also doesn’t make sense). Why are items from the same brand/company on sale online but unable to deliver, yet in the physical shop can be purchased but they aren’t discounted. This is false advertising and it’s unfair for consumers. </div>
<div>Can I order them online and ask to collect in the shop and get them the online price?</div>
<div>Would definitely appreciate an answer.</div>
<div><br></div>
<div>Kind regards,</div>
<div>Camelia</div>
<div>
<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 27 Jan 2021, at 08:55, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Camelia,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that Enchanted Peacock Fashion Fur Pouf with Gold Iron Base was not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same items.<br><br>Our delivery partner will call you before delivering these items.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team</div></div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2024810