Subject: Re: Refund Not Processed 6263763301
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 26 Jan 2021 09:07:18 -0700 (MST)

Hi Team, 

Please assist in processing the following RMA: 1000455158, RMA status is reached warehouse and no update from WH under child ticket. As per RVP we have already received the items at WH. As per oracle items are not scanned yet as received or missing/unexpected. 

Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, January 26, 2021 4:57:47 PM 
Subject: Refund Not Processed 6263763301 

Hi Team, 

Problem Statement: Refund Not Processed 

Child Ticket : 2019230 
Order Date : Jan 13, 2021 
Order ID: 6263763301 
Tracking ID: RP0120210001596 
RMA: 1000455158 

Assistance Required: Need refund for customer. 

Issue Description: As per the courier website the items has been returned to WH on 21 Jan, 2021 and till now the Refund is not processed. 

Kindly check and process the Refund asap and update us. 

Regards, 
Juhi