Subject: RE: Refund Needed 9615639572
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 25 Jan 2021 17:26:47 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Raised to tech INC0963384

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, January 25, 2021 3:07 PM
To: Escalations Dxbteam <[email-masked]>
Cc: JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund Needed 9615639572
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9615639572
RMA: 1000195874
AWB: 46043581916

The items has been collected and delivered to WH. As per warehouse the AWB processed done. But the RMA status still reached warehouse.

Kindly check and assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 25, 2021 4:32:57 PM
Subject: Refund Needed 9615639572

Hi Team,

Problem Statement: Refund Not Processed

Child Ticket : 1996399
Order Date : Nov 19, 2020
Order ID: 9615639572
Tracking ID: 46043581916
RMA: 1000195874

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return items has been returned to WH on 26 Nov, 2020 and till now the Refund has not been processed.

Kindly check and process the Refund asap and update us.

Regards,
Juhi

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