Subject: New Reply Received - Re: shipment return
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 05:27:55 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Re: shipment return   Ticket comment <div>Please update on below.<br><br>
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<div>On 23 Jan 2021, at 9:51 PM, antonetta fernandes &lt;[email-masked]&gt; wrote:<br><br>
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<span style="-webkit-text-size-adjust: auto; background-color: rgb(255, 255, 255)">Hi Dea,</span><div style="-webkit-text-size-adjust: auto"><br></div>
<div style="-webkit-text-size-adjust: auto">This to inform you that till now nobody came to collect the shipment . It’s almost one month . Every day I’m following up , everyday same answer I’m getting that courier guy will come.. it’s been very bad. Kindly look into this matter as soon as possible.</div>
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<div style="-webkit-text-size-adjust: auto">Thanks</div>
<div style="-webkit-text-size-adjust: auto">Antonetta</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 4 Jan 2021, at 5:08 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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										Please update your pickup address.
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									<a href="https://www.centrepointstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="display:inline-block" rel="noreferrer">
									<img style=" border:0; margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer">
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" rel="noreferrer">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://itunes.apple.com/ae/app/id1161310479f?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" style="text-decoration:none;color:#202020" rel="noreferrer">iPhone</a>
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<span class="navmenu">
													<a href="https://www.babyshopstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Babyshop</a></span>
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													<a href="https://www.lifestyleshops.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Lifestyle</a></span>
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													<a href="https://www.splashfashions.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Splash</a></span>
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													<a href="https://www.shoemartstores.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Shoe Mart</a></span>
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													<a href="https://www.centrepointstores.com/ae/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none;display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Offers</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">Thank you for submitting your Click &amp; Collect return request</div>
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Hi Antonetta Fernandes, you’re almost there! You can finish returning this product in a few easy steps:
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png">
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                                 <h4 style="margin:0; font-size:18px">1. Update your pick-up address </h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">
                                    Please enter it 
                                    <a href="https://www.centrepointstores.com/ae/en/my-account/returnaddress/1000408691?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=return_initiation_AE_en" style="padding-right:5px" rel="noreferrer"><font color="#1eb4e1">here</font></a>
                                     so we know where to collect your items from. Your return cannot be processed without a pickup address.
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png">
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                                 <h4 style="margin:0; font-size:18px">2. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px;line-height: 19px">Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.</div>
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0; font-size:18px">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.</div>
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                                     <h4 style="margin:0; font-size:18px">4. Receive your refund</h4>
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                                                                                        Your product will take 3-5 business days to reach our warehouse.
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                                            We'll take 1 business day to conduct a quality check.
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                                            Your refund will be issued in 2-7 business days after the quality check.
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                        <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2013719