Subject: C&C order to be cancelled #9617879986
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AKASH YADAV <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 23 Jan 2021 22:52:42 -0700 (MST)

Hi Team, 

With reference to C&C order # 9617879986 
Order Date: Nov 26, 2020 
Store Code: Lifestyle21005 

As per hybris the order status is ready to shipped, However customer want to cancel the order and get the refund. 

Kindly assist us to cancel the order and process refund for customer. 

Regards, 
Fauzan 

From: "AKASH YADAV" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 20, 2020 10:53:39 PM 
Subject: Late Refund 

Hi Team, 

Ticket number- 1878332 

Order number-9617879986 
Order Date- Nov 26, 2020 

Issue Description - Customer places the order on Nov 26, 2020 however is has not been delivered yet. In hybris status is "READY_TO_SHIPPED". Customer wants to receive the refund for this order. 

Please assist. 

Thanks and Regards 
Akash