Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 17:14:02 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">thank you for your reply<div>actually, i'm so frustrated from this order and even the items were not the expected quality as i thought.</div>
<div>no the mistaken item is flomar long wearing lipstick </div>
<div>thanks a lot</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 18 Jan 2021 at 10:05, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Ayman,</div>
<div dir="ltr">
<br>We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr"><div><br></div></div>
<div dir="ltr">Kindly confirm is it the same item which you did not receive rather you received a nail paint. </div>
<div dir="ltr">157815567 - - NYX Professional Make Up Matte Lipstick.</div>
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<div dir="ltr">As it comes under non returnable items but due to our mistakle we will accept a return of this item.</div>
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<div dir="ltr">​We look forward to hear from you.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1995185