Subject: Arrange call back to the customer [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 19 Jan 2021 05:04:59 -0700 (MST)

Hi Team, 

Complaint ID: 1998915 
Customer Email ID: [email-masked] 
Customer's contact NO: 94970514 

Issue description: The customer has sent us the following (( Regarding the above mentioned subject , Again & again , Please note that i have contacted my bank again and throw successful transaction No#010040020295 stated On 9-4-2020 amount is deducted from my account and transfered from gulf bank to centrepoint acount successfully... let Some one from finance confirm or send to me officially that centrepoint did not receive this successful payement so i can send that to the bank officially... you are requested to take immediate action regarding that .)) and he looped Harish and Mustafa in his email. 

We request you to please contact the customer and resolve his issue. 

Regards 
Shakeeb