Subject: New Reply Received -
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:42:05 +0000

Hi Juhi Goel,  The customer has responded to the ticket.    Ticket comment <ol><li>Can I change the design of the items? <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NDUyNDkxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hnWAbRuO_Vsmtx2tbNnAwa8B8oBqGYiBdgSvbARRN2A">
</li></ol>I want these design. Thanks<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Jan 19, 2021, at 2:09 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi April,<br><br>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">These items that you ordered are not returnable however we request you to share the snapshot of the wrong design as well as confirm us that do you want to return all the units that you ordered from these two set of underwears.</div>
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<br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999126