Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 13:10:21 +0000

Hi Juhi Goel,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hi ,</div>
<div dir="ltr">Are yoy going to send me the right item ? Or add it to my visa card</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Jan 17, 2021, at 9:02 AM, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Manar,</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you.<br>
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This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br>
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We can see that you have already created a return request for the item on 16 Jan, 2021 and our courier team will contact you in 2 - 5 working days for the collection.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989140