Subject: RE: Refund // 7673981910 //
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Faraz Lohani <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 16 Jan 2021 17:44:18 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC0955930

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 8:09 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; Faraz Lohani <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund // 7673981910 //

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below case as we are still unable to create the new RMA for the returned items. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Faraz Lohani" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 4:23:06 PM
Subject: RE: Refund // 7673981910 //

@Faraz Lohani<mailto:[email-masked]> please look into this and action.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 4:39 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund // 7673981910 //

External email sender, please take precaution.
Hi Team,

order number 7673981910
Item to be refunded: 161529457 - 161878608  - 161878598  - 162135857

Issue description: Please note that the refund got stuck for the following RMA 42916029 as 3 items were received at the WH and the return was raised for 4 items.
then the RMA got deleted and now the items are not coming when we try to create new RMA in order to have it processed by jira.

We have raised the issue to Jira and they advised to contact OMS team.

Please check and advise on the issue.

Regards
shakeeb

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 5:13:27 PM
Subject: Refund // 7673981910 //

Ticket no. : 1895906

Hi Team,

With ref. to the order number 7673981910

This order was placed on Mar 24, 2020 and the customer returned some items already but the RMA shows cancelled.

While creating a new RMA now those items are not mentioned in the returned items list. I raised it on jira and they asked me to contact OMS team.

Kindly check and advise.

Regards,
Juhi

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com