Subject: Re: C&C order #6259246205 Wrong info. given to the customer
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 16 Jan 2021 08:53:13 -0700 (MST)

Hi Team, 

Please assist on the below case as the customer is complaining that he was unable to take benefit of the in store discount that customers receive when collecting the click and collect order and making a store purchase on the same day. As the store staff told him that the discount is for online orders only not store purchase. 

Customer's Name: Adnan Farooqi 
Contact Number: +966561067631 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "JUHI GOEL" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, January 16, 2021 1:55:00 PM 
Subject: C&C order #6259246205 Wrong info. given to the customer 

Please take a look at ticket #1945919 

Hi Team, 

The customer went to the store to collect his C&C order #6259246205 from Centrepoint, Jarir Mall, Tahliya Street. 

When he enquired about the discount offer that we are providing on next in-store purchase on the same day of pickup, He was being told that it will be applicable on your next online purchase only. 

Kindly look into the matter and advise. 

Regards 
Juhi