Subject: Shukran Points Issue - 9619204913
From: Apoorv Joshi <[email-masked]>
To: thiyagarajan arumugam <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, JUHI GOEL <[email-masked]>
Date: Sat, 16 Jan 2021 03:13:28 -0700 (MST)

Hi Thiyagu, 

With reference to the order number: 9619204913 

As per Jira https://landmark.atlassian.net/browse/REL-132705 we have been advised that the customer points are not credited because the account is blocked for over redemption and Siebel team needs to relase this lock for the customer to receive their points. 

Card Number: 1800000298075408 
Points To Be Credited: 324 

Kindly look into this and assist in looping the Siebel team. Thank you for your help! 

Regards, 
Apoorv