Subject: RE: Refund not received 4513632587
From: Akshay Berry <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 12 Jan 2021 16:33:49 +0000

Hi Fauzan,

RRN 032209074333

Please ask the customer to get in touch with the bank.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, January 12, 2021 6:08 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund not received 4513632587
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #4513632587
RMA: 1000166632

As per the hybris the refund has been done on 17 Nov 2020. However customer complaining that he has not get the refund and shared the bank statement.

Kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 12 January, 2021 12:09:41
Subject: Refund not received 4513632587

Hi Team,

PFA

Order Date: Nov 11, 2020
Order ID: 4513632587
RMA: 1000166632
Tracking ID : RP1115200002788

The refund QAR 39.00 had been processed on 17th Nov, 2020, however the customer has not received in his bank account.

Kindly check and process the refund.

Regards,
Juhi

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